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Mirage Hotel – Express Video Checkout

Posted by LOTGK on December 8, 2008

mirage hotel las vegas checkout

Recently I was in Las Vegas and stayed at the Mirage Hotel and Casino. I was put into one of the newly updated rooms on the second floor.

The updates included a new bed with comfortable mattress, flat screen TV, updated furniture, and new carpet. All in all, a very nice upgrade.

However, when my business was complete, I proceeded to check out of the hotel in the morning. Express video check out at the Mirage is supposed to be sweet and easy. This day it would not be.

I turned the TV on, selected express check out on the remote and it said please wait while we look up your portfolio. The picture above is what came on the TV screen. (Let it be known that the three names above are not my name, my last name doesn’t even begin with M)

I reset the remote and tried again. Same results. I called the front desk for assistance. I told them the problem and they said what I told them was impossible. Thats when I snapped the picture on the TV screen.

After several minutes of getting absolutely no where with the front desk, I knew I had to manually check out in the lobby. No big deal. Before I left, I attempted the video check out once more. Again, the same names, but remembering what the front desk told me, I clicked on one of the names above.

I was taken to the portfolio of that person and was able to read the bill, when they arrived, what they had for room service, and so on. That was pretty shocking to me.

At the check out line in the lobby, when it was my turn, I again told my story to the woman checking me out. (Not in a sexual, hey handsome want to get together checking me out way, but rather a who’s next in line to check out checking out way) I showed her the picture in my camera of the TV screen. She was not interested or concerned in the least. She simply said the hotel will look into it.

Perhaps if I had checked out using one of the names above, they would have paid more attention.

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3 Responses to “Mirage Hotel – Express Video Checkout”

  1. Chica said

    That’s so crazy, perhaps they need codes or something.

  2. ben said

    I’d be pissed! I don’t want anyone to know what I eat or what porn I rent.
    I hope you contact the management and tell them of this gaff.

    LOTGK Replies:
    I did after I got home. I sent them this picture above. They didn’t really seem concerned. They said it was taken care of. Makes me not to want to stay there when I go back in March.

  3. Bitzky said

    Sounds like a major security breach. After all, somebody might access your information too. I’m sure it’s only a matter of time before somebody sues the hotel.

    LOTGK Replies:
    Yes, I was shocked as well at the little concern the hotel showed in this. Especially in the day and age of identify theft.

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