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The Stove Is Next I Fear

Posted by LOTGK on October 19, 2007

I went to the freezer for a Dairy Queen Dilly Bar, (No Cyn, this is not the start of the fine cuisine food menu I promised) and found that they had melted. Drats! And I was really wanting one. I checked the settings of the fridge and jacked it up several notches.

Hours later when the fridge failed to make ice, I decided it was time to take it out back and shoot it and put it out of it’s misery. It was time for a new refrigerator. The Frigidaire brand that we had died just after a mere five years of service. The Grassy Knoll Institute does not and will not ever recommend the FRIGIDAIRE brand of refrigerators. The serviceman said it would cost over $700 dollars to repair it. I was way better off buying a new one.

Of course, we went to Sears and gave them first shot at selling us a fridge. Bob, the salesman, touted his house brand, the “Kenmore” saying it was the best and that his service plan was the best in the appliance world. I asked what the plan was and Bob said “One year parts.” No labor, I would have to pay all the labor if the appliance broke in the first year. I then asked if he had any documentation stating that Sears service plan was the best as he had said. Bob said that he didn’t, but it was, and to trust him. The last nail in the coffin was no free delivery. I had to pay for Sears to deliver my appliance. We left the mall to go elsewhere.

Sheely’s Furniture and Appliances was our next and final stop. Walking in, we saw that it was crowded but there were many sales people on the floor. After several minutes of surveying the impressive collection of refrigerators, a salesman named Mike Robinson asked if we needed any assistance. We answered yes and asked about the Maytag, Whirlpool. and Amana.

Mike was very informative and very professional. He answered all our questions and was never ever pushy. In fact, he offered several alternatives, even showing us a scratch and dent model discounted heavily. It had a tiny scratch, I mean less than an inch long on the bottom back left side and was discounted $125 dollars. We decided against it. The freezer basket didn’t appeal to us.

Alas, we picked out an Amana brand that fit our needs and Mike happily wrote the order up. He shocked us when he said the appliance came with a 5 year parts and labor service plan. He also said that Sheely’s would deliver the refrigerator for free. And set it up and balance it. And haul away the old one. And deliver it the next day if we wanted. Did I mention that the price was also $100 dollars less than the Sears best price and best service plan as quoted by Bob.

And one more kicker. Mike pointed out that if we used our Visa platinum card, we would receive an additional one year on the manufacturers warranty. He wrote up the directions to our house taking care to add the details for the delivery drivers. He then asked us to follow him to the cashier and process the purchase.

Mike then thanked us for shopping at Sheely’s and shook our hands. We left with a smile on our faces. Bottom line, Sheely’s beat Sears prices, sales force, service plans, and overall professionalism hands down.

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